Extensive research, including social listening, focus groups and an electronic survey gave us an up-to-date picture of how people feel about – and what they know about – hand washing in these post-pandemic days.
These insights underpinned our communication strategy, messaging and creative campaign designs, and once the Leeds team had selected their preferred creative route, we delivered the materials together in a campaign rollout, with a plan recommending how, where and when to circulate them.